TIPS in passing the call center screening...
The call center industry have 3 main job groups: 1. voice--those people who take in calls--whether inbound or outbound, 2. chat & email, 3. back office processing--its like an extended office for various businesses....
Most of the screening technique are done on interviews. You must show at least a neutral accent--showing neither too Filipino accent, nor too Americanised accent. If your accent is too Filipino, American customers will have a hard time understanding you. IF you try to be too Americanised, you might overdo it and end up sounding funny or worst--incomprehensible. You must show neutral accent for all interview stages. But if you have the American accent, then, well and good.
The initial interview is done over the phone. Someone will call you and ask you questions about anything. Just remember, there are no right or wrong answers here. The point is to evaluate how well you speak the language. You must show average eloquence in English.
If you pass the initial interview, you will be invited to undergo another 2 sets of interviews in the recruitment office. If you pass all interviews, you may be asked to take an IQ exam and an aptitude exam for the specific line of work that you will be doing.
If you pass all, then you will sign a job offer with at least 2 mos training. Usual starting basic pay, which is the same for training is around 13.5 thousand a month or higher--if you have call center experience. The basic pay excludes allowance which is usually at 2.5 - 3.0 thousand, depending on experience.
Here is the usual structure of the screening for call centers:
a.1) First exam: GRAMMAR (you must pass this, so you can proceed to the other exams).
a.2) Practical exams. dont think of difficult answers here.
a.3) LISTENING TEST. You will be listening to a conversation between two americans. It may be a specific customer scene. LISTEN CAREFULLY/TAKE NOTES. Again, don't think of difficult answers.
b) Three interviews. it is important here, that you show them your skill in speaking. you must show the ff.
a. Speaking skills
b. Aggressiveness (show that you are sure you want to work for a call center)
c. Average Intelligence (show that you are practical and flexible) common questions:
i) Tell me something about yourself (say only positive things, show that you are a happy person, show that you are fluent, dont stutter, dont pause)
ii) Why do you want to work for us? ("because you are the best and I want to be with the best)
iii) What do you know about us? ("I've heard that you are multi awarded and your compensation is good")
iv) What makes you think you are the best applicant? (The best answer is just to tell them your talents and capabilities)
v) Why should we hire you? (Tell them your talents and capabilities and tell them how this can benefit the company)
vi) Who is the hollywood actress who looks like you? (answer fast: this is just to test your creativity and fluency)
vii) Tell me something about your previous job? / What was the most difficult situation youve encuontered in your previous job? How did you solve it? (Show them that you loved your previous job and you were successful in it)
c) PHONE SIMULATION EXAM. You will be asked to act as call center agent. Someone will call you through the telephone from another room. You will be given a script to follow. remember to follow the script and study it. You will be given time to study the script. Again, show your english skill.
d) Pre final interview. the point here is to make sure that you really want to work for the call center. Some interviewers will try to fool you by telling the negative sides of working for a call center. Make sure you have answers. Try to convert the negatives into positives.
THATS IT!
Finally, the process is long, but it will be as easy as walking in the park if you think positive all the time. Always think you are the best. Hypnotize yourself to think that you are the best, that you are a cut among the rest, the cream of the crop. If they see that you are positive and confident, your answers won't matter.
They only look for 2 things in an applicant: 1. Positive mind set and a Confident attitude.
Thats the secret: positive thinking and confidence.
If others made it, why cant you?
The call center industry have 3 main job groups: 1. voice--those people who take in calls--whether inbound or outbound, 2. chat & email, 3. back office processing--its like an extended office for various businesses....
Most of the screening technique are done on interviews. You must show at least a neutral accent--showing neither too Filipino accent, nor too Americanised accent. If your accent is too Filipino, American customers will have a hard time understanding you. IF you try to be too Americanised, you might overdo it and end up sounding funny or worst--incomprehensible. You must show neutral accent for all interview stages. But if you have the American accent, then, well and good.
The initial interview is done over the phone. Someone will call you and ask you questions about anything. Just remember, there are no right or wrong answers here. The point is to evaluate how well you speak the language. You must show average eloquence in English.
If you pass the initial interview, you will be invited to undergo another 2 sets of interviews in the recruitment office. If you pass all interviews, you may be asked to take an IQ exam and an aptitude exam for the specific line of work that you will be doing.
If you pass all, then you will sign a job offer with at least 2 mos training. Usual starting basic pay, which is the same for training is around 13.5 thousand a month or higher--if you have call center experience. The basic pay excludes allowance which is usually at 2.5 - 3.0 thousand, depending on experience.
Here is the usual structure of the screening for call centers:
a.1) First exam: GRAMMAR (you must pass this, so you can proceed to the other exams).
a.2) Practical exams. dont think of difficult answers here.
a.3) LISTENING TEST. You will be listening to a conversation between two americans. It may be a specific customer scene. LISTEN CAREFULLY/TAKE NOTES. Again, don't think of difficult answers.
b) Three interviews. it is important here, that you show them your skill in speaking. you must show the ff.
a. Speaking skills
b. Aggressiveness (show that you are sure you want to work for a call center)
c. Average Intelligence (show that you are practical and flexible) common questions:
i) Tell me something about yourself (say only positive things, show that you are a happy person, show that you are fluent, dont stutter, dont pause)
ii) Why do you want to work for us? ("because you are the best and I want to be with the best)
iii) What do you know about us? ("I've heard that you are multi awarded and your compensation is good")
iv) What makes you think you are the best applicant? (The best answer is just to tell them your talents and capabilities)
v) Why should we hire you? (Tell them your talents and capabilities and tell them how this can benefit the company)
vi) Who is the hollywood actress who looks like you? (answer fast: this is just to test your creativity and fluency)
vii) Tell me something about your previous job? / What was the most difficult situation youve encuontered in your previous job? How did you solve it? (Show them that you loved your previous job and you were successful in it)
c) PHONE SIMULATION EXAM. You will be asked to act as call center agent. Someone will call you through the telephone from another room. You will be given a script to follow. remember to follow the script and study it. You will be given time to study the script. Again, show your english skill.
d) Pre final interview. the point here is to make sure that you really want to work for the call center. Some interviewers will try to fool you by telling the negative sides of working for a call center. Make sure you have answers. Try to convert the negatives into positives.
THATS IT!
Finally, the process is long, but it will be as easy as walking in the park if you think positive all the time. Always think you are the best. Hypnotize yourself to think that you are the best, that you are a cut among the rest, the cream of the crop. If they see that you are positive and confident, your answers won't matter.
They only look for 2 things in an applicant: 1. Positive mind set and a Confident attitude.
Thats the secret: positive thinking and confidence.
If others made it, why cant you?
For those interested, email me the ff info: (then I will guide you through)
NAME: ____________________________________
POSITION APPLYING FOR: ___Customer service / ___Technical account
DATE of BIRTH: _______________________________
COMPUTER technical BACKGROUND: YES___ NO___
CALL CENTER EXPERIENCE: YES___ NO___
CELL PHONE NUMBER: __________________________________
LAND LINE NUMBER: __________________________________
EMAIL ADDRESS: ____________________________________
LAST WORK EXPERIENCES: (Company and Position)
_______________________________________________ ________________________________________________ ________________________________________________
PREFERRED TIME TO BE CALLED: ___8AM-11AM / ___12PM-3PM / ___4PM-7PM
email to FreeLiveHelp1@gmail.com
When you send the above info, your name will be sent to the company. Expect a call within 2 weeks, then I will personally guide you through the application/recruitment process... good luck! Add me in your yahoo messenger so we can chat too....
NAME: ____________________________________
POSITION APPLYING FOR: ___Customer service / ___Technical account
DATE of BIRTH: _______________________________
COMPUTER technical BACKGROUND: YES___ NO___
CALL CENTER EXPERIENCE: YES___ NO___
CELL PHONE NUMBER: __________________________________
LAND LINE NUMBER: __________________________________
EMAIL ADDRESS: ____________________________________
LAST WORK EXPERIENCES: (Company and Position)
_______________________________________________ ________________________________________________ ________________________________________________
PREFERRED TIME TO BE CALLED: ___8AM-11AM / ___12PM-3PM / ___4PM-7PM
email to FreeLiveHelp1@gmail.com
When you send the above info, your name will be sent to the company. Expect a call within 2 weeks, then I will personally guide you through the application/recruitment process... good luck! Add me in your yahoo messenger so we can chat too....
Could you send me a video sample of an actual interacting call center agent into its clients?
ReplyDeleteHi Dean,
DeleteWould love to do this for you, but my videocam is out of order, besides this requires a lot of security approvals as video cams and similar devices are usually not allowed inside call centers due to some accounts handling sensitive information such as credit card info...
Val